Serafim Herts

in Business Process Improvement:

• Process mapping (BPMN 2.0, eEPC, IDEF, VSM)
• Process analyzing and design using BPM approach and Lean and Six Sigma techniques
• Building processes for teams:
  
  • Project Office
  • Product Management
  • Product Development
  • HR
  • Technical Support
  • Marketing
  • Accounting
• Development of responsibility assignment matrices (RACI) for cross-functional teams
• Development of methods:
• Selection of work to form a project portfolio
• Prioritization of Technical Support tasks
• Building cross-functional processes:
• Processing of a request in ITSM system
• Development and release of the software versions
• Managing company initiatives and projects
• Getting applications from job seekers
• Development of work regulations and job descriptions
• Training groups of up to 30 people

in IT:

• Creating requirements for software development and for process automation
• Creating documentation for users, administrators and programmers
• Setting up a task tracking system for automating the processes
• Setting up a knowledge management system
• Setting up the dashboards for the Management

in Management:

• Team Management
• Project Management (Scrum, Kanban, Waterfall)
• Knowledge Management

I consider my soft skills to be one of my greatest strengths as a professional. I use the effective communication approach and have experience in such challenges, as driving the team to meet the project goals, reconciling the quarreling software developers or resolving conflicts in cross-functional processes.

• 2024 — Operational Excellence and Production Systems, Master's degree — National Research University Higher School of Economics, Moscow, Russia.
  I received a grant “For success in science”.
  Coursework on the topic "Increasing Operational Excellence in a Software Company".
  Thesis on the topic “Improving the Production System of a Construction Company”, I proposed the Integrated Management System implementation due to the company’s needs and developed a plan how to implement the ISM and how to manage those changes
• 2017 — Project Management, intensive course — National Research University Higher School of Economics, Moscow, Russia.
  Final project on the topic "Development of Behavioral Competencies of a Project Manager in an IT Company"
• 2011 — Applied Informatics (in Economics), Specialist degree — Russian State University of Tourism and Service, Moscow, Russia.
  Best graduate of 2011 (Moscow universities had such nomination).
  Thesis on the topic "Live Map of Russia (Sergiev Posad and Pushkino districts)", I developed an application for viewing tourist resources of the Moscow region

Additional courses:

• 2025 — Process Architect — Russian School of Management, Moscow, Russia
• 2024 — International procurement practices — Plekhanov Russian University of Economics, Moscow, Russia
• 2024 — Business Architecture Management — School of Business Analysis, Moscow, Russia
• 2024 — Business Process Automation — BPM School, Moscow, Russia
• 2022 — Data Analysis — National Research University Higher School of Economics, Moscow, Russia
• 2021 — Business analysis based on BABOK 3.0 — National Research University Higher School of Economics, Moscow, Russia
• 2020 — UX Writing Fundamentals — UX Writers Collective, USA
• 2018 — Systems Thinking — Moscow Institute of Physics and Technology, Moscow, Russia
• 2013 — Software Documentation Development — PhiloSoft, Moscow, Russia

• Highly motivated and committed to continuous personal and professional growth
• Passionate about applying modern labor optimization methods in practice
• Interests include sports, organizational psychology and literature

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